Gabriella Lojacono

Strategy and Operations

Biography

Latest publications

LOJACONO G. (Ed.) The Future of Luxury Customer Experience: How to Create High-Value, Personalized Omnichannel Experiences Kogan Page, , 2024
LOJACONO G. Experience-led luxury strategies: How brands are reshaping customer activation and engagement in The Future of Luxury Customer Experience: How to Create High-Value, Personalized Omnichannel Experiences Gabriella Lojacono(Ed), Kogan Page, chap. 5, pp.89-137, 2024
LOJACONO G. How to build a 360° view of the customer to nurture personalized relationships in The Future of Luxury Customer Experience: How to Create High-Value, Personalized Omnichannel Experiences Gabriella Lojacono(Ed), Kogan Page, chap. 7, pp.183-199, 2024
LOJACONO G. Seamless retail: Bridging the digital and physical divide in The Future of Luxury Customer Experience: How to Create High-Value, Personalized Omnichannel Experiences Gabriella Lojacono(Ed), Kogan Page, chap. 6, pp.138-182, 2024
LOJACONO G. The alchemy of luxury: Brand identity and value creation in The Future of Luxury Customer Experience: How to Create High-Value, Personalized Omnichannel Experiences Gabriella Lojacono(Ed), Kogan Page, chap. 1, pp.7-21, 2024
LOJACONO G. Timeless yet timely: The paradox of luxury authenticity in The Future of Luxury Customer Experience: How to Create High-Value, Personalized Omnichannel Experiences Gabriella Lojacono(Ed), Kogan Page, chap. 3, pp.59-79, 2024

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EMiLUX
EMiLUX Executive Master in Luxury Management
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