Towards the Core Skills: new managerial approaches

Specialized Courses aim to fuel these traditions with the new tools made available by new managerial approaches, enhanced analytics – more and more necessary in a world of big data - and new technologies enabled by the digital ecosystem. The goal is to focus on the main managerial positions and build in class the fundamental skills and core competences required to cover these roles.

To better face this global digital challenge, we recently redesigned our retail, communication, and customer relationship management courses for a truly omnichannel perspective. We also crafted ad-hoc seminars exploring a range of advanced topics in digital marketing and featuring a special deep dive into user experience and engagement together with AMAZON WEB SERVICES & ZERO12; search engine marketing and keyword advertising with GOOGLE; enhanced analytics and social CRM with JAKALA; and conversion optimization with FANPLAYR. Finally, we launched a highly innovative seminar about digital products and non-fungible tokens in fashion and luxury.

Digital Strategy and eCommerce

Thanks to this course, our students will benefit from hands-on experiences, in addition to lectures and best practices, to enhance their digital competences.

• Learn how to set an effective digital strategy for fashion, design, and experience brands
• Understand how to build sound digital marketing and communication
• Learn how to run e-commerce initiatives
• Get familiar with practices to enhance conversion rates
• Learn about digital initiatives KPIs

Customer Relationship Management

• Learn what are the major barriers and benefits of CRM in fashion and design
• Learn how to use the web to enhance the company’s CRM strategies
• Understand how to build a customer database in an omnichannel strategy
• Learn how to segment and profile customers within a database
• Get familiar with the different actions that can be addressed towards different customer profiles in an omnichannel environment

Merchandising Advanced

• Learn how to plan a seasonal collection with reference to past season performance, competitors, and service levels
• Identify differences on how different companies (ready-to-wear, mass) carry out the PD and learn appropriate languages and terminology
• Learn how to carry out a merchandising plan

Omnichannel Management & Retailing

• Discuss the present scenario for retailing at a global level, and discuss about “what’s next”
• Analyze how the offline and the online can compete and cooperate at the same time, by singling out the main factors reducing the potential cannibalization between the two channels on the one hand, and by identifying the golden rules in order to maximize the synergies between them on the other hand
• Focus on the hybrid customer’s journey and its key distinguishing traits
• Explain how category management works
• Analyze the customer journey in detail: traffic power, capture power, entering power, interaction power, conversion rate

Developing Creativity in Business

• Learn the meaning of applied creativity and the creative process within teams and organizations
• Increase your creative potential by exercising creativity in different business contexts (new product development, launch of a new event, launch of a new advertising campaign)

Processes and Competences in Retail

• Learn how to analyze store assortments in terms of brands and price ranges
• Develop skills to carry out retail intelligence
• Learn how to portray strategic decisions and performance results in retail activities
• Learn how to brief for store design
• Learn how to develop a business plan to open a new store