- Start date
- Duration
- Format
- Language
- 14 Oct 2025
- 3 days
- Class
- Italian
Strumenti per gestire le controversie tra gli intermediari finanziari e la loro clientela.
Umberto Filotto
Finance
Biography
Umberto Filotto is Affiliate Professor of Banking and Insurance at SDA Bocconi School of Management.He is Full Professor of Banking Management at University of Rome Tor Vergata. At SDA Bocconi Umberto has directed programs for senior executives in several banks and other financial firms.
He conducted numerous research, training and consulting projects with Crif, CheBanca, Fiditalia, GarantiBank and many others. His research activities focus on retail banking, fintech, consumer lending, behavioral finance and addresses the evolution of the strategies and business models of the financial industry, the role and evolution of consumer lending and financial customers choices and decision models.
He is the author of numerous books and articles on the subject. His work has been published in European Journal of Management, Mind and Society, International Journal of Business and Mangement, Journal of Property, Investment and Finance, Bancaria, Banca Impresa e Società among others. Umberto has been the Editor or the author of several books and he contributed to books published by Edward Elgar, Springer, Palgrave, Bancaria, Egea. He is a member of the Editorial Boarrd of Bancaria and of Rivista di Regolazione e dei Mercati. Umberto is Secretary General of Assofin the Italian Association of Consumer Lending and Mortgages and he is Vice Chair of Eurofinas the European Federation of Consumer Credit.
Umberto is a graduate, magna cum laude, of Bocconi University.
Teaching domains
Financial Marketing
Fintech
Investor/Consumer Behaviour
Multichannel Banking
Consumer Credit
Latest publications
CEOs on LinkedIn, ESG Communication and Listed SMEs Stock Performance During COVID-19 Pandemic
Global Business Review, 2023
Artificial Intelligence and Financial Behaviour
Edward Elgar Publishing, , 2023
Using AI to assess credit risk; developing a model in Artificial Intelligence and Financial Behaviour
Riccardo Viale, Shabnam Mousavi, Umberto Filotto, Barbara Alemanni (Eds),Edward Elgar Publishing, chap. 7, pp.144-155, 2023
How COVID-19 changed Italian consumers' behavior
Global Finance Journal, 2022, vol.51, pp.100680
Shaping the digital transformation of the retail banking industry. Empirical evidence from Italy
European Management Journal, 2021, vol.39, no. 3, pp.366-375
Open banking: la direttiva c’è i consumatori forse sì
Economia & Management, 2021, no. 3, pp.70-75
Director