Without any doubts, 2020 has been so far a very special year. The Coronavirus emergency has led all of us to profoundly revise our lifestyles, to change our work-life balance, and to rethink business models that until now seemed unquestionable. Yet, among the many questions raised by the pandemic, one certainty stands out: that today more than ever digital technologies are destined to play a leading role in the evolution of companies and organizations, both externally towards their customers and internally towards their employees. It is certainly no mystery that, without digital technologies, the impact caused by the lockdown could have been even more severe than it was; and it is equally clear that a better knowledge of the technologies already available today and of the best approaches to implement them could have made things easier
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